Privacy Policy mcity888

1. Information Collected

In order to provide quality, safe and responsible services to Malaysian players, mcity888 collects several categories of personal information. This collection is done transparently and only for legitimate purposes.

Account Registration Information

• Full name as stated on your identity card (MyKad)
• An active and accessible email address
• A mobile number registered in Malaysia
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Account password stored in encrypted form
• Linked e-wallet or online banking account information

Financial Transaction Information

Every financial activity carried out through mcity888 — including deposits using Touch 'n Go eWallet, DuitNow, FPX online banking or cryptocurrency (USDT, BTC, ETH) — is recorded automatically. These records include the amount, time, payment method and unique transaction reference.

Technical and Device Information

• IP address and approximate location
• Device type, operating system and web browser
• Login data, including session time and duration
• Pages visited and actions taken within the platform

2. How Your Data Is Used

Personal information collected by mcity888 is used exclusively for platform operations and to meet international licensing compliance requirements. The following sets out the purposes for which data is used in detail:

1. Account Verification and Management — verifying player identity, preventing fraud and managing accounts securely.
2. Transaction Processing — facilitating deposits and withdrawals within 30 minutes to 3 hours once a request is approved.
3. Legal Compliance — meeting anti-money laundering (AML) obligations and Know Your Customer (KYC) requirements set by the licensing authority.
4. Service Communications — sending account-related notifications, security updates and relevant promotional information to your registered email address or mobile number.
5. User Experience Improvement — analysing usage patterns to improve the interface, platform speed and customer support service quality.
6. Responsible Gambling — monitoring gaming activity to detect signs of problematic gambling behaviour and implementing appropriate protective measures.

3. Sharing Information with Third Parties

mcity888 understands that player trust is our most valuable asset. As such, we limit the sharing of personal information to the following situations only:

Trusted Service Partners

Licensed payment processors, game software providers and technical support partners may need to access part of your information to carry out their specific functions. All such partners are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal and Enforcement Requirements

Personal information may be disclosed to competent authorities when required by law, court order or to comply with the requirements of international licensing bodies that oversee mcity888's operations.

Platform Security Protection

In cases involving fraud, money laundering or serious security threats, mcity888 reserves the right to share relevant information with law enforcement agencies or related anti-fraud bodies.

4. Data Security Measures

mcity888 continually invests in security infrastructure to ensure that players' personal data is protected from unauthorised access, loss or misuse.

• Transit Encryption: All communication between your device and mcity888 servers is protected using TLS 1.3 protocol with 256-bit encryption.
• Storage Encryption: Sensitive data stored in our databases is encrypted using the latest industry standards.
• Security Audits: Our systems are subject to regular security audits by qualified independent parties.
• Threat Monitoring: An active intrusion detection system operates around the clock to detect and counter cyber threats.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
• Staff Training: All staff who handle personal data receive comprehensive information security training on a regular basis.

5. Cookies and Tracking Technologies

The mcity888 platform uses cookies and related tracking technologies to improve the user experience and optimise website performance. The following are the types of cookies used:

Essential Cookies

These cookies are required for the basic operation of the platform, including login sessions, form security and language preferences. Without these cookies, the platform cannot function properly.

Analytical Cookies

Used to understand how players interact with the platform — the most frequently visited pages, session duration and actions taken. This information helps us improve the overall user experience.

Preference Cookies

Stores your personal preferences such as display settings, preferred language and other platform configurations so you do not need to set them again each time you log in.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the mcity888 platform.

6. Data Retention Period

mcity888 retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Our data retention principles are as follows:

• Active Account Data: Retained throughout the active account period to support ongoing access and use.
• Transaction Records: Retained for at least seven (7) years after a transaction occurs, in line with international financial law compliance requirements.
• Data After Account Closure: Following account closure, basic information is retained for the period required by applicable law before being securely deleted.
• Security Logs: Retained for the period required for security investigation and audit compliance purposes.

When the retention period ends and there is no legal requirement to keep the data, mcity888 will delete or anonymise the relevant data in a secure and irreversible manner.

7. Your Rights as a User

As a user of the mcity888 platform, you have the following rights regarding your personal data. mcity888 is committed to facilitating the exercise of these rights within a reasonable timeframe:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you, including how it is used and shared.
• Right of Rectification: If any of your personal information is inaccurate or outdated, you have the right to request its correction without delay.
• Right of Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to legal compliance requirements that may prevent full deletion.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations, for example while we are handling your correction request.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.

8. Changes to This Privacy Policy

mcity888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform functionality. Whenever material changes are made, we will:

• Display a clear notice on the mcity888 website at least 14 days before the changes take effect.
• Send a notification by email to the address registered to your account.
• Update the "Effective Date" shown at the top of this document.

Continued use of the mcity888 platform after the changes take effect will be considered acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how mcity888 handles your personal data, our data protection team is here to help.

mcity888 customer support operates 24 hours a day, 7 days a week via live chat and email, in both Malay and English. All privacy-related enquiries will be handled in strict confidence and within the set timeframe.

Privacy-related email: [email protected]